Frequently Asked Questions
Everything you need to know about customizing your perfect companion.
How discreet is the shipping process?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes with no mention of the contents or our brand name on the exterior label.
Can I fully customize the physical features of my doll?
Yes, you can select everything from eye color and hair style to skin tone and body measurements. Use our 'Customize Your Lover' tool to build a unique companion to your exact specifications.
What materials are used to ensure product quality?
Our dolls are crafted from high-grade medical TPE or premium silicone, supported by a reinforced stainless steel skeleton for realistic posing and durability.
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure cryptocurrency payments. All transactions are encrypted to ensure your financial data remains safe.
How do I maintain and clean my doll?
We recommend using mild antibacterial soap and warm water for cleaning. A detailed care guide and a renewal powder kit are included with every purchase to ensure longevity.
Do you offer a warranty on your products?
Every doll comes with a 1-year limited warranty covering manufacturing defects in the internal skeleton and skin integrity under normal use conditions.